Armend holds a Master of Arts on Higher Education Policy & Administration from the University of Iowa. He completed his BA on Political Science at the University of Prishtina and another BA on Business and Administration at Universum College. Armend is a director of Quality Assurance Office at Universum College and is a leader of the team for projects and international cooperation. Armend currently is also lecturing a Student Success seminar at the Universum College. Armend has an extensive experience on project implementation which were mainly funded by USAID and EU Commission and has a three year experience on senior management by being a Campus Coordinator of Universum College in Gjakova. Armend is primarily interested on increasing student success in higher education and measuring the effectiveness of innovative and unconventional pedagogical methods. His role in the project will be to develop metrics and indicators that measure the impact of the intervention on institutional-wide student retention and success. Moreover, he will establish the test centre within the institution and will assist the Program Higher Educational Institute to carry on the activities.